In summary:

Welcome to our eCommerce website. This website is owned and controlled by Competitive Advantage Consultancy Ltd.

The products across this site draw on our expertise in construction sales and marketing, available to purchase are a range of construction research reports, eBooks, training courses and online learning, as well as forthcoming courses and webinar places.

Our online store provides mainly downloadable goods. In the case of forthcoming training and webinars we will email you to confirm your delegate place, providing joining instructions. In the case of downloadable products such as eBooks and Reports you will receive a download link once payment has been process. Or in the rare case where we post an item to you, we will email you to confirm despatch.

Our store is hosted by Shopp. They provide us with the online e-commerce platform that allows us to sell our products and services to you. The website is built using WordPress. Secure payment is taken using a third party, which is Paypal and Worldpay.

All prices are in listed in British Pounds

Prices are listed excluding VAT. The cost of VAT is added at checkout.

Terms and Conditions

Please read the terms and conditions set out below carefully before ordering any goods from this website. By ordering any goods from this website you agree to be bound by these terms and conditions.

If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Competitive Advantage’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4 Clevedon Court, Frimley, Camberley, Surrey, GU16 8YW. We are registered in England, registration number. 3931018. The term ‘you’ ‘your’ and ‘yours’ refers to the user or viewer of our website and ordering any goods from the website.

‘Website’ is a reference to our website: on which we offer our goods.

We can be contacted at:

Telephone: 01276 503539

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this websites Privacy Policy or Terms and Conditions.

Your data:

On our website your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You can opt out of this at any point by following the unsubscribe options detailed in all email communciations.

Email newsletter (if applicable): With your permission we may use your email address to send you our Construction Sales & Marketing eNews. You can opt out of these at any point by selecting the unsubscribe link listed in all eNews communications.


Any contract for the supply of goods from this website is between you and Competitive Advantage Consultancy Ltd. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of orderings.

Goods purchased from this website are intended for your use only and you warrant that any goods purchased by you are not for resale. All goods are copyright of Competitive Advantage Consultancy Ltd.

Payment is taken using a secure third party payment method.

The total price for goods ordered will be displayed on the website when you place your order.

All prices are in listed in British Pounds

Prices are listed excluding VAT. The cost of VAT is added at checkout.

Our store is hosted by Shopp. They provide us with the online e-commerce platform that allows us to sell our products and services to you. The website is built using WordPress. Secure payment is taken using a third party, which is Paypal and Worldpay.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

All prices listed on the website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.

Refunds and replacements:

All sales of products are final.

Prices for products offered may change at any time, we do not provide price protection or refunds in the event of a price reduction or promotional offering.

If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Competitive Advantage Consultancy Ltd.

Forthcoming training and webinars:

Once training places are booked it is not possible to refund a fee as a result of non-attendance.  We reserve the right to cancel a training course. In the event of this every effort will be made to run the course on an alternative date / location. Should it not be possible for a delegate to attend with these revised arrangements a full refund of the course fee will be made.

To exercise your right for a refund or replacement you must notify us immediately preferably by email to


We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy policy

We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services.

Competitive Advantage collects anonymous information about the visitors to our website for analytics purposes, and personal information from those users who complete the contact form, or sometimes from those who provide information over the phone when calling with an inquiry.

Once a visitor completes the contact form, participates in a competition, accesses information behind a ‘wall’ (where the user must provide their personal details such as an email address) or contacts the company by email or phone, any data coming from that exchange will be recorded and kept in our database.

We will not sell your information, trade it with any other third party, or use it for any other purpose other than to communicate to you.

If you wish to unsubscribe from our newsletter or a mailing list simply click the unsubscribe button on the email or advise us via the ‘Contact Us’ form. If you wish to receive details of the personal information we hold on you, or to have these details removed, please request this via the ‘Contact Us’ form.

First party cookies

In May 2011, the UK Government passed legislation is regards to the use of Cookies.

We use 1st party cookies for Google Analytics usage and WordPress settings. WordPress websites collect cookies for commenters. As the Competitive Advantage website is built using WordPress, these cookies apply to our users. If you visit our website via a mobile device then we would like to present our website to you in a mobile friendly format. Cookies are used to see if you are visiting our website from a mobile device.

This site uses Shopp to host its store. Shopp relies on “cookie” technology to allow you to re-access your registered account profile during a web session. This mechanism is employed solely for your convenience and for no other purpose.

If you would like to prevent Competitive Advantage from collecting cookies when you visit our site, please update your privacy settings in your browser. You can control the kinds of cookies you accept there.

Third party cookies

Cookies are collected from third party sites so that you can be logged in to your account on their site and share our content simply and easily. We do not control the setting of these cookies and we recommend you visit the third party websites for more information.